Terms of Service

Last Updated: October 13, 2026

1. Overview

Welcome to The Crossroads Faerie.

These Terms of Service (“Terms”) govern your access to and use of The Crossroads Faerie website, online store, products, and services. By visiting our website, placing an order, booking a service, or otherwise using our website, you agree to these Terms.

Our online store is powered by Shopify, which provides the platform that allows us to offer our products and services.

Please read these Terms carefully before using our website or purchasing any products or services. If you do not agree with these Terms, please do not use our website or services.

2. Eligibility

By using this website or purchasing our products and services, you confirm that you are at least 18 years old and have the legal capacity to enter into an agreement.

Our services are intended for adults. We reserve the right to refuse or cancel an order where permitted by law if eligibility requirements are not met.

3. Our Products and Services

The Crossroads Faerie offers spiritual services and products that may include tarot readings, psychic readings, live consultations, digital content, and spellwork.

Our offerings are intended to provide spiritual insight, personal reflection, intuitive guidance, and opportunities for self-exploration.

Each product or service may have its own description, price, format, delivery method, and terms. Please review the relevant product or service listing carefully before completing a purchase.

We reserve the right to modify, discontinue, or update our products and services at any time, subject to applicable law and any obligations already agreed upon with customers.

4. Spiritual Services and Personal Responsibility

Tarot readings, psychic readings, intuitive guidance, and spellwork are spiritual practices. They are not guarantees of future events or specific outcomes.

Readings and spiritual interpretations are subjective and may be understood differently by different individuals. Any guidance offered is intended to support personal reflection and decision-making.

You remain responsible for your own decisions, actions, and choices.

Our services are not a substitute for professional medical, mental health, legal, financial, or other qualified professional advice. Please consult an appropriately qualified professional when you require assistance in these areas.

The Crossroads Faerie does not guarantee that a reading or spiritual service will produce a particular result, change another person's behavior, resolve a relationship issue, create financial success, or bring about a specific life outcome.

5. Spellwork and Spiritual Practices

Spellwork and related spiritual services are offered as spiritual practices and are not a guarantee of a particular result.

By purchasing spellwork, you acknowledge that spiritual outcomes cannot be promised or objectively guaranteed. The Crossroads Faerie does not guarantee that spellwork will influence another person's thoughts, feelings, decisions, or actions, or produce a specific external result.

Customers are responsible for reviewing the description of each spellwork service and understanding its intended scope before purchasing.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.

6. Orders, Pricing, and Payment

All prices are displayed in the currency indicated on the website and are subject to change without notice, except where otherwise required by law.

Payment must be completed through the available checkout or payment method before an order or booking is confirmed, unless another arrangement is expressly agreed upon.

By submitting an order, you represent that the payment information you provide is accurate and that you are authorized to use the selected payment method.

We reserve the right to refuse, limit, or cancel orders where permitted by law, including in cases of suspected fraud, pricing errors, or service unavailability. If payment has already been collected for an order we cancel, we will provide any refund required under applicable law.

7. Digital Products and Downloads

Digital products may include ebooks, downloadable materials, guides, or other electronic content.

Digital products will be delivered through the method specified in the relevant product listing or order confirmation.

Customers are responsible for providing an accurate email address and ensuring they can access the required files or delivery links.

Unless otherwise stated in the product listing or required by law, digital products are licensed for the purchaser's personal use. You may not reproduce, redistribute, resell, publish, or commercially exploit our digital content without prior written permission.

Any refund or cancellation terms for digital products will be disclosed in the applicable product listing and will remain subject to applicable consumer protection laws.

8. Reading Bookings and Appointments

Certain services may require an appointment booked through our website or an associated scheduling platform.

Customers are responsible for selecting the correct service, providing accurate booking information, and attending their scheduled appointment at the confirmed date and time.

For live readings, customers should ensure they have a suitable internet connection and access to the agreed communication platform, such as Zoom or FaceTime, where applicable.

If a customer needs to reschedule or cancel an appointment, they should contact us by email as soon as possible.

Our cancellation, rescheduling, late-arrival, and missed-appointment rules will be stated in the applicable service listing or booking confirmation. Any such rules will be subject to applicable law.

If The Crossroads Faerie needs to cancel an appointment, we will contact the customer to arrange an appropriate rescheduling option or refund, as applicable.

9. Refunds and Cancellations

Refund eligibility may vary depending on the type of product or service purchased, whether a service has already been performed, whether digital content has been accessed or delivered, and the circumstances of the request.

Any product-specific refund or cancellation policy displayed at the time of purchase forms part of the applicable purchase terms, provided it is consistent with these Terms and applicable law.

Nothing in these Terms removes any refund, cancellation, or other consumer rights that apply by law.

For questions about an order, service, cancellation, or refund request, please contact us at the email address provided below.

10. Customer Conduct

When using our website or communicating with The Crossroads Faerie, you agree not to:

• Use our website for unlawful, fraudulent, or deceptive purposes.

• Submit false or misleading information.

• Interfere with the operation, security, or accessibility of our website.

• Attempt to gain unauthorized access to our systems or accounts.

• Copy, distribute, or commercially exploit our content without permission.

• Harass, threaten, or abuse our staff or representatives.

We reserve the right to restrict access to our website or refuse service where permitted by law if these Terms are violated.

11. Intellectual Property

All original content on our website, including written materials, branding, logos, graphics, digital products, and other creative content, belongs to The Crossroads Faerie or its respective rights holders unless otherwise stated.

Purchasing a reading, digital product, or spellwork service does not transfer ownership of our intellectual property to you.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, scheduling platforms, payment providers, video conferencing tools, and other external websites.

Third-party services are subject to their own terms, policies, and practices. We are not responsible for services or websites that we do not control, except to the extent required by applicable law.

Your use of third-party services may be subject to additional terms provided by those services.

13. Disclaimer and Limitation of Liability

To the extent permitted by law, our website, products, and services are provided on an “as available” basis. We do not guarantee uninterrupted website access or that every technical feature will operate without error.

To the extent permitted by applicable law, The Crossroads Faerie will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your material violation of these Terms.

Nothing in this section requires you to indemnify us for losses caused by our own conduct where such a requirement would be unlawful.

15. Privacy

Our collection, use, and disclosure of personal information are governed by our separate Privacy Policy, which is available on our website.

Please review the Privacy Policy to understand how personal information is handled when you use our website or purchase our products and services.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, or legal obligations.

Any revised Terms will be posted on this page with an updated “Last Updated” date. Changes will apply as permitted by law. Where required, we will provide notice or obtain consent before applying material changes.

Your continued use of our website after updated Terms are posted constitutes acceptance of those changes to the extent permitted by law.

17. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which The Crossroads Faerie operates, without regard to conflict-of-law principles, subject to any mandatory consumer protection laws that apply to you.

18. Contact Information

If you have questions about these Terms, a purchase, a booking, or a service, please contact:

The Crossroads Faerie

Email: info@crossroadsfaerie.com